At Buildokart, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return and refund process under the following terms and conditions:

### 1. *Returns*

– *Eligibility for Return*:
– Products may be returned within *30 days* from the date of delivery.
– To be eligible for a return, the product must be *unused, in **original condition, and in the **original packaging*.
– The return must include all tags, manuals, and accessories, if applicable.

– *How to Initiate a Return*:
– To initiate a return, please contact our customer support team at *care@buildokart.com* within *30 days* of delivery.
– Include your order number, the product(s) you wish to return, and a brief reason for the return.
– Our team will provide you with return instructions, including the return address and any necessary shipping labels.

– *Return Shipping Cost*:
– The customer is responsible for return shipping costs, unless the return is due to a defect, damage, or error on our part.
– For damaged or defective products, please report the issue within *1 day* of receiving your order (see “Shipping Damages” section below).

### 2. *Refunds*

– *Refund Process*:
– Once the returned product is received and inspected, we will process your refund to the original payment method.
– Please allow *7-10 business days* for the refund to be credited to your account, depending on your payment provider’s processing times.

– *Refund Conditions*:
– Refunds are processed only after the returned product is inspected and deemed eligible for a return (unused, undamaged, and in original packaging).
– If the return does not meet the conditions mentioned, we may deny the refund or charge a restocking fee.

– *Partial Refunds*:
– If the returned product has been used or is missing parts, we may issue a partial refund based on the condition of the returned item.

### 3. *Exchanges*

– *Eligibility for Exchange*:
– Exchanges are allowed within *30 days* of delivery, provided the product is unused, undamaged, and in the original packaging
Exchanges will be delivered in 7-10  Working days .

– *How to Initiate an Exchange*:
– To initiate an exchange, please contact us at *care@buildokart.com* with your order number and details of the product you wish to exchange.
– We will provide you with instructions to return the original product and receive the new one.

– *Exchange Shipping Cost*:
– The customer is responsible for the shipping costs for exchanges unless the exchange is due to a fault on our part (e.g., damaged or incorrect product received).
– Once we receive the returned product in its original condition, we will send out the replacement.

### 4. *Shipping Damages*

– *Reporting Damaged Products*:
– *Important: If you receive a product that has been damaged during shipping, **you must provide an unboxing video* within *1 day* of delivery in order to report the damage.
– Please send an email to *care@buildokart.com* with the following:
– Your order number.
– Photos of the damaged product.
– An unboxing video clearly showing the condition of the product upon opening.

– *Return for Damaged Products*:
– For damaged products, Buildokart will cover the return shipping costs and arrange for a replacement or refund.
– Returns for damaged products will be processed promptly, and you will receive a full refund or a replacement based on availability.
– Replacements will be delivered in 7-10 working days 

### 5. *Non-Returnable Items*

– The following items are *non-returnable*:
– Products that have been used or installed.
– Products missing original packaging or parts.
– Custom or made-to-order products.
– Items that are damaged due to misuse or improper care.
– Accessories such as washers, rubbers, springs, or other consumable items.

### 6. *Cancellation Policy*

– Orders can be canceled within *24 hours* of purchase by contacting *care@buildokart.com*. After this time, the order may already be processed or shipped.
– If the order has already been shipped, please follow the return process outlined above.

### 7. *Refund for Coupons and Discounts*

– If a discount, coupon, or promotional offer was used on the order, the refund will be adjusted based on the final price paid after the discount.
– If you return an item that was purchased with a discount, the refund will reflect the adjusted price, excluding the discount amount if applicable.

### 8. *Contact Us*

If you have any questions or concerns regarding our return and refund policy, please contact us at:

*Email*: care@buildokart.com
*Phone*: +918111992010